Booking Terms of Service

Veebeez Beauty House (The Valerie Brand), 18b Fola Osibo Street, Beside Dulux Paints Building, off Admiralty Way, Lekki Phase I, Lagos 101244, Nigeria. Contact: 0806 894 2333 · WhatsApp · @veebeezofficial.

Bookable services: hair installations (sew-in, frontal/closure), braids (knotless, stitch, boho), custom wigs & coloring, manicure/pedicure, lash extensions, and maintenance & care. Service scope, price and duration are confirmed at booking before you pay.

1. 3.1

   Consultation: We recommend an in-person or WhatsApp consultation for colour matching and look planning (see our booking FAQs).

2. 3.2

   Your own wig: Allowed for selected wig services. Please disclose fibre type and prior treatment when booking.

3. 3.3

   Timing: Time allocated is service-specific. Arriving more than 15 minutes late may require rescheduling to protect the next client.

4. 3.4

   Health and safety: We may refuse or reschedule a service if scalp or health conditions pose a risk. We will advise alternatives.

1. 4.1

   Pricing: Prices are in Naira, confirmed at booking, and may change until deposit or payment is made.

2. 4.2

   No-cash policy: Bank or card transfer only. Proof of transfer may be required before service.

3. 4.3

   Paying online: When you book here you pay online through a secure payment link, either a deposit (the minimum is shown before you pay) or the full amount. Any balance is paid at the salon by transfer or card.

4. 4.4

   Deposits: Where requested, deposits are non-refundable but may be moved once if you reschedule more than 48 hours ahead.

The items below are not part of the base service and are charged separately, so please account for them when you book.

1. 5.1

   Sew-in hair limit: A sew-in service allows a maximum of 3 bundles.

2. 5.2

   Extra bundles: Any bundle above 3 attracts an extra charge of ₦20,000 per bundle.

3. 5.3

   Lace customization: Customizing a closure or frontal is not included in the service. Lace customization has a different service charge.

4. 5.4

   Cornrows: Cornrows are not included in a hair installation. They are an extra service.

5. 5.5

   Hair wash: A hair wash is not included in the sew-in service. If required, it is charged as an additional service.

Please note that your Head Stylist will not complete your service alone from start to finish. We deliver services using our Team Service Model to ensure speed, consistency, and the best possible client experience.

1. 7.1

   Notice: Notify us at least 24–48 hours before your appointment via phone or WhatsApp.

2. 7.2

   Late changes and no-shows: Rescheduling or cancelling with less than 24 hours notice, or not showing up, may attract a fee of up to 50% of service value.

3. 7.3

   Adjustment window: Complimentary 7-day adjustment window after installs. Contact us within 7 days for minor refinements.

1. 8.1

   Disclosure: Tell us about allergies, sensitivities, recent chemical treatments, or scalp conditions before service.

2. 8.2

   Existing polish or extensions: These may need removal. Please disclose at booking so time is allocated.

3. 8.3

   Aftercare: Follow the aftercare we provide (for example wig and extension care, pedicure hydration) to prolong results. Misuse voids the complimentary adjustment.

4. 8.4

   Conduct: Treat staff and other guests respectfully. We may suspend service for abusive behaviour.

We exercise professional care. To the extent permitted by Nigerian law, we are not liable for indirect or consequential loss, or for results where aftercare or disclosure was not followed. Nothing limits liability for death or personal injury caused by negligence, or for fraud. If you are dissatisfied, your exclusive remedy is our 7-day adjustment or re-service offer.

Special discounts, promotions and deals may be offered from time to time, subject to stated terms and expiry. Only one promotion per booking unless stated.

These Terms cover salon bookings only. Products bought from our online store follow the store's Terms (orders, delivery and returns), and courses on Veebeez Academy follow the terms shown there.

We may update these Terms to reflect operational or legal changes, and continued use after an update constitutes acceptance. These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes are first addressed by good-faith negotiation via WhatsApp or phone, and failing that, by the courts of Lagos State.